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Retail is not dead, it just need more emotional engagement

Too many articles these days are telling us that Retail stores are dead. Come on – really! It is not dead but it is in need of evolution. The truth is that retail has moved from a Buyer to a Seller model, and those working in retail are struggling to make the change.

Who has Sales Talent - lessons from Britains / America's Got Talent

Watching talent shows on TV, it never ceases to amaze me how we can watch people perform and decide who has or hasn't got talent. Why do people struggle to see the same with sales people. Watching this video from the latest episode of America's Got Talent, you can't help but be blown away with this guy, but watching sales people in action - brings me to tears.

90% of customers won't buy unless you ask!

Everyone, whether they are in sales or not, understands that selling is about asking questions to find out what the customer wants or needs, show them your products and services and how they meet those needs, and then close the sale by asking for the order. But why do people find the asking for the order bit so difficult.

5 Reasons why leaders need to develop Emotional Intelligence

Are you a leader? Do you want to be one? You will need more than cognitive intelligence and technical expertise to get there and be successful at it. You also need emotional intelligence—maybe even more so than that impressive IQ. And you might be surprised at how vital mastering EI can be to your overall success. Here are 5 reasons why you should develop your emotional intelligence.... 

Why emotionally intelligent sales teams outperform the competition

For decades, emotional intelligence has been recognised as an important characteristic for leadership, but somehow sales leaders have not recognised the impact it has on both their own ability to drive their sales team, but also their sales teams abilities to read customers and influence outcomes. 

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